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WARRANTY POLICY

All products imported by K-Trade International Co., Ltd. are warranted from the date they are purchased from own shops or distributors (date, month and year that are specified on the receipt). The warranty includes damages from manufacturing process only, excluding any damages from any misusing and actual use of the products or in case products are altered and modified or maintained incorrectly. The purchaser must declare the following evidences to claim the warranty:

  • Damaged product
  • Receipt with a date, month, and year of purchase (Can use a copy or a photo)
    **Only for customers who send products claiming by post. There will be a delivery fee 150 THB** 


Warranty Period

Products in each brand vary in the warranty period, which would start from the date on the receipt. In case there is no receipt (copy/photo), K-Trade will use the year that model of product is manufactured as the beginning year. The warranty period of each brand are as follows:




Brands
Warranty Period 
MARIN
Carbon Fibre Frames and Forks: 5 years
Rigid Frames and Forks: Lifetime 
Full Suspension Frames: 5 years
ORTLIEB
5 years
SKS
5 years
tubus
30 years
racktime
10 years
busch+muller
6 months
Hebie
 1 year
CabinZero
10 - 25 years
METODO
 No warranty
pacsafe
5 years (for bags) and
2 years (for accessories) 
FX Creations
No warranty
Esbit
7 days
Ticket To The Moon
 10 years
N-rit
No warranty
P.A.C.
No warranty



Contact Warranty Department 



Or

 

WARRANTY CLAIM (fill in the form)




บริษัท เค-เทรด อินเตอร์เนชั่นแนล จำกัด (สำนักงานใหญ่)                            

  1023 ทีพีเอส บิลดิ้ง ชั้น1 ถนนพัฒนาการ
      แขวงสวนหลวง เขตสวนหลวง กทม. 10250 
     0-2711-4700
      ua@k-trade-international.com
  วันจันทร์ - วันศุกร์: 9.00 น. - 18.00 น. 





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